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Our Policies

Last updated: July 1, 2026​

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​At Jasmine J Massage LLC, our goal is to provide professional massage therapy in a clean, respectful, safe, and therapeutic environment. These policies explain what clients can expect before, during, and after an appointment.

By booking, visiting, or receiving services from Jasmine J Massage LLC, you agree to follow the policies below. Please contact us before your appointment if you have questions, need help booking, or require an accommodation.

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Official Booking and Communication Channels

Appointments should be booked only through our official website booking page or by contacting Jasmine J Massage LLC directly.

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Jasmine J Massage LLC does not authorize unrelated third-party agents, personal messaging accounts, social media handles, external payment requests, or third-party reservation codes to book, sell, or represent our services unless they are expressly listed on our official website.

Do not send payment, personal information, or appointment details to any person or account claiming to represent Jasmine J Massage LLC outside our official channels. Suspicious messages, profiles, reviews, or booking requests should be reported to us directly.

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Appointments and Scheduling

Clients are responsible for selecting the service, date, time, and duration that best match their needs. Appointment availability may change without notice, and all bookings are subject to confirmation through our official booking system or direct business communication.

Please provide accurate contact information when booking so we can confirm your appointment, contact you about schedule changes, and provide relevant service information. Appointment reminders are provided as a courtesy and are not a substitute for managing your scheduled appointment.

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Client Intake and Health Information

New clients may be asked to complete a consultation or intake form before receiving services. Accurate health information helps us provide a safer and more appropriate massage therapy experience.

Please inform your massage therapist before your session if you have any medical conditions, injuries, recent surgeries, pregnancy-related considerations, allergies, skin conditions, contagious illness, pain concerns, areas to avoid, or pressure preferences.

Massage therapy is not a substitute for medical care, diagnosis, or treatment. Clients with medical conditions should consult a qualified healthcare provider before receiving massage therapy.

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Late Arrival Policy

Please arrive on time for your appointment. Arriving late may shorten your session so that later appointments are not affected.

If you arrive too late for the scheduled service to be performed safely or effectively, the appointment may need to be rescheduled. The full scheduled service price may still apply.

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Cancellation, Rescheduling, and No-Show Policy

We ask clients to provide at least 24 hours' notice when canceling or rescheduling an appointment, whenever possible.

Late cancellations, same-day rescheduling requests, and missed appointments may result in a cancellation fee, forfeiture of the deposit, or a prepayment requirement for future appointments. Emergencies may be reviewed on a case-by-case basis.

Repeated late cancellations or no-shows may result in limited access to bookings or refusal of future appointments.

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Payments, Pricing, and Promotions

Service pricing is listed on our official booking page and may vary by service type, duration, add-ons, promotions, or membership status. Payment is due at the time of service unless payment has already been completed through an approved business channel.

Jasmine J Massage LLC does not request payment through unrelated personal accounts, unverified third-party profiles, or unofficial messaging platforms. Any payment request that does not come through our official business channels should be treated as suspicious.

Promotions, discounts, memberships, gift cards, and prepaid packages are subject to the terms presented at the time of purchase. Promotions may not be combined unless expressly approved by Jasmine J Massage LLC.

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Refunds and Service Concerns

Completed services are generally not refundable. If you have a concern about your service, please notify your therapist during the session so adjustments can be made when possible.

If a concern remains after your appointment, contact us as soon as possible with your name, appointment date, service type, and a brief description of the issue. We will review concerns professionally and respond based on the circumstances.

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Professional Conduct and Boundaries

Jasmine J Massage LLC provides professional massage therapy only. We do not provide, promote, or tolerate sexual services, sexual contact, sexually suggestive requests, inappropriate exposure, sexual comments, harassment, intimidation, threats, discrimination, or conduct that compromises the safety or dignity of clients or staff.

Any inappropriate conduct may result in immediate termination of the session. The full service fee may still apply, future appointments may be refused, and the incident may be documented or reported when appropriate.

Our therapists also maintain professional boundaries at all times. Clients may ask questions, request pressure adjustments, identify areas to avoid, or stop the session at any time.

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Draping, Privacy, and Treatment Room Standards

Clients will be given privacy to dress and undress. Clients should undress only to their comfort level and remain properly covered throughout the session.

Draping is used to protect client privacy and maintain professional standards. Only the area being worked on will be uncovered as needed for the service.

Massage therapists may decline any request, technique, or service modification that is unsafe, inappropriate, outside the scope of the booked service, or inconsistent with professional standards.

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Cleanliness, Hygiene, and Illness

Clients are expected to arrive clean and prepared for their appointment. Please reschedule if you are experiencing a fever, flu-like symptoms, a contagious illness, an active infection, or any condition that could put staff or other clients at risk.

Jasmine J Massage LLC may reschedule or refuse service when illness, hygiene concerns, unsafe conditions, or contraindications make the appointment inappropriate.

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Minors

Clients under 18 years old must have consent from a parent or legal guardian before receiving services. A parent or legal guardian may be required to remain present or on-site depending on the service and circumstances.

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Accessibility and Accommodations

We aim to provide a respectful and accessible experience for clients. If you need an accommodation, a mobility consideration, communication support, or additional time before your appointment, please contact us in advance so we can determine how best to assist you.

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Personal Belongings

Please keep valuables with you and avoid bringing unnecessary personal items to your appointment. Jasmine J Massage LLC is not responsible for unattended personal belongings to the extent permitted by law.

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Photos, Video, and Recording

Photos, videos, audio recordings, and livestreaming are not permitted in treatment rooms or private service areas without prior written approval from Jasmine J Massage LLC and all individuals involved.

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Memberships, Packages, and Gift Cards

Memberships, prepaid packages, gift cards, credits, and promotional offers are subject to the terms provided at the time of purchase. These items may be non-transferable and may not be redeemable for cash except where required by applicable law.

Jasmine J Massage LLC may update membership or package terms for future purchases. Existing purchases will be handled in accordance with the terms applicable at the time of purchase, unless otherwise required by law.

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Website Reviews and Testimonials

Reviews submitted through this website are reviewed before publication to prevent spam, impersonation, sexually explicit content, unrelated business references, harassment, private information, promotional solicitation, and fraudulent submissions.

We do not reject, remove, or withhold reviews solely because they are critical, negative, or lower-rated. Review moderation is based on content standards that apply equally to all submitted reviews regardless of rating or sentiment.

A submitted review may be withheld, removed, or declined if it:

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  • Is not based on a genuine client experience with Jasmine J Massage LLC.

  • References another business, provider, person, service, or location not connected to Jasmine J Massage LLC.

  • Contains sexually explicit, obscene, harassing, threatening, hateful, discriminatory, or defamatory content.

  • Contains private health, financial, contact, or identifying information about another person.

  • Includes promotional links, social media handles, payment requests, spam, or solicitation.

  • Appears duplicate, automated, fabricated, or submitted as part of coordinated abuse.

  • Misrepresents our services, staff, booking process, pricing, or business identity.

  • Violates applicable law, platform rules, or our client safety standards.

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Published reviews may be reformatted for spacing, readability, or grammar without changing the meaning of the review. If a material edit is needed, we may request the reviewer’s approval before publication.

Employees, contractors, family members, paid endorsers, or anyone with a material relationship to Jasmine J Massage LLC must clearly disclose that relationship before providing a review or testimonial for marketing use.

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Third-Party Reviews

Reviews posted on Google, Yelp, social media, booking platforms, or other third-party websites are controlled by those platforms and their own policies. Jasmine J Massage LLC cannot pre-approve third-party reviews before publication.

We may report reviews, profiles, posts, or listings that appear fake, are unrelated to our business, impersonate our business, promote unauthorized services, use our business name for solicitation, or violate platform policies.

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Spam, Impersonation, and Unauthorized Solicitation

Jasmine J Massage LLC does not authorize any person, profile, review, message, social media account, or third-party listing to use our business name to promote unrelated services, adult services, off-platform booking handles, payment requests, reservation codes, or services not listed through our official business channels.

Any content that misuses our business name, address, phone number, staff identity, or website for spam, impersonation, solicitation, or fraudulent activity may be documented and reported.

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Privacy and Client Information

We collect client information as needed to schedule appointments, provide services, maintain business records, process payments, respond to inquiries, and operate our website and booking systems.

Client intake information and service-related details are handled with care. We do not sell client intake information or massage-session information. Information may be shared only as needed for business operations, payment processing, legal compliance, safety, or with the client’s consent.

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Right to Refuse or Discontinue Service

Jasmine J Massage LLC reserves the right to refuse, pause, or discontinue service when necessary to protect client safety, staff safety, business operations, professional boundaries, or compliance obligations.

Service may be refused or discontinued due to inappropriate conduct, unsafe health conditions, intoxication, harassment, threats, repeated no-shows, payment issues, or other circumstances that make the appointment unsuitable.

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Policy Updates

Jasmine J Massage LLC may update these policies from time to time. The updated version will be posted on this page with a revised “Last updated” date.

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Contact Us

For questions about these policies, appointments, service concerns, suspicious content, or accessibility needs, please contact Jasmine J Massage LLC directly.

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Jasmine J Massage LLC
8711 Burnet Rd Unit A-2
Austin, TX 78757
(737) 217-2991
JasmineJmassage@gmail.com

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